AND CONDITIONS OF SALE
read and acknowledge the following terms and conditions. When you
submit an order, it must be placed strictly in accordance with these
aim is to provide customer satisfaction and we believe that this
can be achieved with goodwill, honesty and patience from both parties.
procedures and general principles of www.karenwillis.co.uk do not
supersede statutory rights under the Sale of Goods acts but simply
provide the guidelines by which we operate.
All prices on www.karenwillis.co.uk are quoted in pounds sterling.
Payments are to be made in pounds sterling by the following methods:
Card. Credit card sales will be charged by your credit card provider
in your local billing currency.
confirm that the credit/debit card that is being used is yours.
This charge is added to the cost of the goods and is to cover
carriage and the packing costs of the goods to the delivery address.
If you have any special requirements then please contact us. Special
delivery requirements may incur an additional cost, which will be
quoted upon request.
quanties more than three individual items, there may be a small
additional charge to cover extra costs of carriage and handling.
& Local Taxes
The customer is responsible for any duties and/or taxes that
the destination country may levy at the point of entry of the goods.
Goods will be despatched, usually within 10 working days of
receipt of payment. If there is any delay, perhaps through short-term
unavailability of particular prints or frames, then we will contact
you to advise you about the situation.
Damage & Loss in Transit
Should the goods become damaged or lost in transit, then please
advise us. We will try to either replace or locate the goods as
soon as possible. We will never knowingly send out goods that are
faulty or damaged prior to packing.
the goods arrive and the packaging appears to be badly damaged then
please make some form of documentation on the delivery note, even
before opening the packaging. If possible try to open the damaged
packaging in the presence of the carrier. If you are unable to,
then sign for the goods as "Damaged package, uninspected goods",
so that in the event of a claim against the carrier, both parties
are aware where the responsibility lies. Please contact us in the
event of any damage so that we can make arrangements to collect
and replace the goods as soon as possible.
Please call us if you wish to return the goods so we can arrange
collection/refund. Refunds will be made using the same method as
the original payment.
All information supplied to us by customers will be held as
confidential. It may be stored on a computer database for our use
only and will not be supplied to any third parties. Mailing information
may be used by us to inform you of goods and exhibitions of paintings
that we feel may be of interest to you. If you do not wish to be
contacted by us in the future then please instruct us in writing.
All transactions through www.karenwillis.co.uk are governed
by English Law, therefore legal actions arising from any transactions
through this website shall be subject to the exclusive jurisdiction
of the Courts of England.
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